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Mastering Customer Relations and Service Excellence for Business Success

Fully Accredited Course Through The CPD

Intellelearn

Summary

Price
£20 inc VAT
Study method
Online
Duration
1 hour · Self-paced
Access to content
Access until course completion
Qualification
No formal qualification
CPD
1 CPD hours / points
CPD What's this?
Certificates
  • Mastering Customer Relations and Service Excellence for Business Success - Free
Additional info
  • Tutor is available to students

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Overview

Good customer service is at the heart of every successful business. Maintaining high customer service standards can improve your relationships with customers and boost your sales. On the contrary, bad customer service will cost you time, money and even your reputation. This is why it is essential to set clear expectations around customer service in your organisation and develop customer service skills within your team.

CPD

1 CPD hours / points
Accredited by The CPD Certification Service

Description

Good customer service is at the heart of every successful business. Maintaining high customer service standards can improve your relationships with customers and boost your sales. On the contrary, bad customer service will cost you time, money and even your reputation. This is why it is essential to set clear expectations around customer service in your organisation and develop customer service skills within your team.

This course will explore what good customer service looks like, what to look for in your customer service team when it comes to recruitment and training, and how to measure good customer service.

In this course, we'll explore what makes for good customer service and how to deal with customer complaints.

By the end of this course, you will be able to:
• Explain what good customer service entails
• Identify core customer service skills
• Outline the essential components of a complaints policy
• List ways of preventing complaints
• Explain how online customer service channels can help your business

This Intellelearn Mastering Customer Relations and Service Excellence for Business Success course includes:

  • Stop-Start technology meaning you learn at your convenience
  • All device compliant meaning you can use laptop-tablet-smartphone at anytime
  • Developed by Professionals
  • Accredited by The CPD
  • Approximate duration: 1 hour

Accreditation:

This Mastering Customer Relations and Service Excellence for Business Success online course is fully accredited by The CPD. You will be able to instantly download and print your certificate as soon as you successfully complete the course. This qualification is universally accepted by all employers.

Format:

This Mastering Customer Relations and Service Excellence for Business Success course is accessed through a dedicated learner portal and you will be provided the easy to use login details. The course is divided into modules with a short quiz at the end of each to test your knowledge. Once you have progressed through each of the modules you can access a quiz which consists of 20 multiple choice questions based on the material that you have studied.

Once you have passed the course you can download your course certificate in PDF from your learner area. If you don't pass the course first time, don't worry, you can resit the test as many times as required.

Duration:

The Mastering Customer Relations and Service Excellence for Business Success course takes approximately 60 minutes to complete. As an e-learning course you can complete this training in convenient stages.

Support:

We are dedicated to helping you succeed. Our course includes dedicated tutor support and they are available to provide you with unlimited online email support to help answer any questions that you may have whilst you are studying the course. Remember: your success is our success!

Who is this course for?

Everybody who works in a customer facing position.

Questions and answers

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Certificates

Mastering Customer Relations and Service Excellence for Business Success

Digital certificate - Included

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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Similar subjects: Customer service, Business, Retail
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